Historic Hotels of America guarantees that we will match qualifying Comparison Rates for our hotels, subject to the following terms and conditions:

How to Submit a Match Rate Guarantee Claim:

1.     Make a reservation via the Historic Hotels of America website.

2.     Find a qualifying comparison rate and submit an online claim form within 24 hours of making the reservation, and at least 24 hours before the standard check-in time at the applicable hotel. A qualifying Comparison Rate must be from within 24 hours of the reservation made via the Historic Hotels of American website, for the same hotel, room, bed type, number of guests (e.g. up to 2 guests), same inclusions (e.g. breakfast), reservation dates and cancellation policy on a qualifying website or app (“Comparison Rate”). Comparison Rates must be available to the general public.

3.     Submit a Match Rate Guarantee Claim: Claim must include the Comparison Rate, the exact link (URL) where the Comparison Rate can be confirmed, and a screen shot or shots necessary to confirm that the rate is a qualifying Comparison Rate. Email HistoricHotelsofAmerica@HistoricHotels.org.

4.     If the claim form is approved by Historic Hotels of America, the rate in the Historic Hotels of America reservation will be adjusted to match the Comparison Rate before taxes and fees.

SUBMISSION AND RESPONSE GUIDELINES

If multiple rates for the same hotel, room and reservation dates are available through the Historic Hotels of America website, you must book the lowest publicly available rate.

The screen shot or shots submitted with the online claim form must contain the following information about the Comparison Rate: (a) the name of the website or application where the Comparison Rate was available; (b) the name of the hotel where booked; (c) the type of room; (d) the bed type; (e) the number of guests; (f) the inclusions (e.g. breakfast); (g) the reservation dates; (h) cancellation policy; and (i) the date and time the rate was quoted.

Historic Hotels of America has the sole right to determine if a Comparison Rate is genuinely available and whether to approve a claim. The screen images will be used to assist with determining the availability of the Comparison Rate but will not be accepted as validation of a comparison offer.

The decision of Historic Hotels of America is final in the case of a dispute.

COMPARISON RATE VERIFICATION PROCESS

Historic Hotels of America will verify the Comparison Rate:

1.     Is available for the same hotel, room, bed type, number of guests (e.g. up to 2 guests), same inclusions (e.g. breakfast), reservation dates and cancellation policy.

2.     Neither Historic Hotels of American nor the Comparison Rate is inclusive of any taxes, gratuities, or any other fees associated with the room rate.

3.     Is available and accessible to book at time of verification on both the Comparison site and Historic Hotels of America site.

4.     Is publicly available

Comparison Rates that must meet the above criteria.

Comparison Rates that do not qualify:

1.     Rates that are on auction websites or sites that do not disclose the hotel brand until the reservation is completed (i.e., Priceline and Hotwire)

2.     Pre-paid, advance purchase, or non-refundable rates on Groupon, Living Social, Qunar, eLong, Meituan Travel, Ctip/Trip.com affiliate sites, WeChat or Fliggy.

3.     Pre-paid, non-cancellable, and/or non-refundable rates

4.     Reward program rates, senior rates, corporate/group rates, government rates, rates available through paid memberships (e.g. AAA) and/or other rates not available to the general public

5.     Rates that are packaged with air travel, car rental, entertainment, etc.

6.     Rates that require specific residency, specific government issued IDs, or specific credit cards from a specific country or locality to view or book

7.     Rates offered by brands other than Historic Hotels of America or elite tier loyalty program members.

8.     Rates that have different rules such as cancellation or refund policies, or rates that include differing guaranteed custom room options.

9.     Rates that have coupons, vouchers, “cashback” or promo codes applied by the Comparison Site

LIMITATIONS AND EXCLUSIONS

1.     Historic Hotels of America has the sole right to verify Comparison Rates and approve claims.

2.     Historic Hotels of America reserves the right to modify or cancel the Match Rate Guarantee at any time without prior notice.

3.     Historic Hotels of America reserves the right to cancel any previously approved claims if the claim does not comply with the Match Rate Guarantee terms and conditions.

4.     Void where prohibited by law.

Contact us at HistoricHotelsofAmerica@HistoricHotels.org