Historic Hotels of America iTools Suite: Productivity Solutions

iAnswer is a service that provides professional servicing of your hotel’s reservation calls after regular reservation office hours (weekends, evenings, during staff meetings) and during overflow situations. When the number of calls in queue exceeds a set amount, calls roll over to call gating. Calls are serviced by the same group of agents that handle the Historic Hotels of America toll-free reservation line.

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iBook is a customized booking engine and an integral part of our Total Branded Connectivity™ distribution platform.

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iConnect is a Customer Relationship Management (CRM) system for hotels to directly communicate with guests throughout the customer lifecycle. This service is provided through Historic Hotels of America Alliance Partner Digital Alchemy.

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iDistribute markets hotel rates and inventory to all major Online Travel Agencies (OTA), as well as many local, regional, and niche market sites, giving your property exposure to millions of online travel buyers. This automated solution gives you the flexibility to enact distict rate strategies for each channel via a single-central reservation system (CRS).

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iInterface enables connectivity between the hotel’s Property Management System (PMS) and/or Revenue Management System (RMS) and the Historic Hotels of America Central Reservation System (CRS). The PMS interface supports the growing needs of hotels for single image inventory and provides data transfer of rates, availability, inventory, and reservations to and from the two systems, a key element of Total Branded Connectivity. Our RMS interface ensures effective implementation of your revenue management strategy across all distribution channels.

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iMobile completes your Total Branded Connectivity solution and strengthens your online presence by leveraging the fastest growing channel. The mobile booking engine is powered through the Historic Hotels of America central reservation system so your revenue management and reservations team can centrally manage rates and inventory. Our mobile website has a streamlined design fully supporting hotel branding and efficiently guiding your guests through the booking process.

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iPay is a web based easy to use tool supplied by either Onyx or WPS - the choice is yours! Use it to process all Historic Hotels of America and hotel direct travel agent reservations using a password-protected website for audit and payment approval.

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iRate is a rate-shopping tool to monitor and compare your rates with those of your competitors. iRate’s robust reports monitor the future booking horizon to evaluate price positioning across multiple channels: hotel and brand websites, Global Distribution Systems (GDS), and online travel agencies. This productivity tool provides competitive market intelligence to help in the pricing and channel management process. Historic Hotels of America has partnered with industry leading Rate Gain to deliver this tool.

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iShop is a mystery call service to monitor and evaluate the performance of reservation agents. The call-criteria checklist meets luxury hotel standards and allows for customization by each hotel. The service is provided through a partnership with Historic Hotels of America and industry-leader QTI – Quality Track International.

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