Billing & Payments
Membership Fees, ad hoc sales, and marketing events or activities are billed directly by Preferred Hotel Group on behalf of Historic Hotels of America, and those invoices and statements are sent to your Hotel’s contacts electronically. To ensure that you receive your documents and they are not blocked by spam filters, please make sure to add the email address accountsreceivable@historichotels.org to your list of approved contacts.

Payment of the Reservation invoices is made directly to Preferred Hotel Group via check or wire transfer per remittance information provided on the Historic Hotels of America invoices and statements. If you are interested in remitting payments via ACH transfer, direct debit or credit card, please contact PHG Accounts at accountsreceivable@historichotels.org for more information.

Things to Remember:
Historic Hotels of America website and its call center bookings are invoiced for reservations that ARRIVED at your property in the previous month.

GDS, Hotel’s private label booking engine or Hotel’s private label call center bookings are invoiced for reservations ARRIVED for your property in the previous month.

Do I Receive Credit for Cancelled Reservations?
The only way to receive credit for a cancelled reservation is if that reservation is cancelled through the SAME channel as it was originally made. This process provides a means of verifying the cancellation as well as helping offset costs involved in the process of delivering the original reservations. Please note that cancellations directed to the Hotel’s reservation department or front desk cannot be credited UNLESS they are entered into the channel in which the reservation was originally booked. Cancellation penalties remain at the discretion and control of the Hotel.

Things to Remember:
Cancellations MUST be entered into the booking channel in which the reservations were confirmed in order to be credited. We recommend that you confirm all cancellation requests via your Property Management System and that you enforce a cancellation policy.

A reservation that originated from a travel agency, either an online travel agency like Expedia, Travelocity or Orbitz, or a Global Distribution System (GDS) like Amadeus, Sabre, Galileo or Worldspan, must be cancelled at the source to avoid a booking fee from HHA.

Reservations are funneled to the CRS in a one-way direction. Canceling OTA and GDS bookings in the Hotel’s PMS or CRS will not upload and cancel to the external systems of these travel agencies, regardless of one- or two-way PMS to CRS interfaces. These must be cancelled at the source to avoid booking fees.

If reservations are not cancelled at the source, Travel Agents will expect a commission since the reservation will continue to appear live in their systems.

Reservations must be cancelled PRIOR to arrival dates in order to be credited.

Do I Receive Credit for No-Show Reservations?
Since there is no way to cancel a no-show reservation through the same channel it was originally made prior to the arrival date, credit cannot be given for no-shows. Therefore, it is advisable that you enforce no-show cancellation penalties to offset the cost of the original booking which will still be charged to your Hotel.

Who do I Contact if I have Questions?
For questions regarding Invoices, Statements or to update your Contact Information, contact Preferred Hotels & Resorts Accounts by sending an email to accountsreceivable@historichotels.org

For questions regarding Reservations & Distribution, contact Will Steele, Revenue Account Manager at wsteele@historichotels.org.

Please visit the Member Portal for additional training resources and information regarding services available to your Hotel as a member of Historic Hotels of America.